I interviewed at Qantas in Feb 2023. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. Possible answers are. 3 . We do not claim our questions will be asked in any interview you may have. Online application and then I was invited to submit an online interview which consisted of about 6 questions. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. Excellent! I found it daunting as you are receiving no feedback. Benifits outstanding. Looking for some holiday inspiration? From my own perspective, I have the ability to take direction from others and also to take the lead on things when I am the expert in any situation. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. Whether a customer is experiencing a major delay or a customer is traveling for a life altering reason, you need to approach them with empathy and professionalism no matter what that situation brings your way. Earn Qantas Points on our huge range of accommodation options worldwide. Adding an example will take your response to the next level. Did you develop an action plan with them? Terms and conditions apply. Apply for Customer Service Agent Perth at Qantas Airways Limited today! The process took 3 weeks. If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. Work life balance is great. Step 2; Invited to do an automated questionnaire. Restaurant and hotel reviews, photo galleries and travel articles. The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". they gave me 5 questions. The first hour was just kind of introduce of the position and the company. Qantas. The interviewer will be pleased that you want to keep the customer happy but will also only offer what is acceptable according to company policy. We do not have advertisements on our pages but we do try to make money through paid-memberships. Beyond being friendly and reassuring, what other relevant skills do you have? Travel and partner special offers available exclusively for our members. As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. Excellent! ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. In my current job, I work the phone lines for incoming service calls. Being responsible? It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. If you have ever flown commercially, you know that all staff of the airlines look the part and walk the part of being a true professional on the job. ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". I would work hard to understand the program as I am naturally someone that likes to know hows do things". Describe a time when you went gone over and beyond for a customer? When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. 25 followers 25 connections. Sydney NSW. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. As you answer, try to focus on the things you did over the phone to provide the best service possible to prove your worth in this role with Qantas Airways. Great job! Upgrade your web browser for an enhanced experience. Track updates on extreme weather or other major issues that may impact your flight. Freight - cargo, express, airmail, freighters, charters and customs clearance services. I interviewed at Qantas in Feb 2023. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! Our customer service teams represent us on the ground and in the air. Has this ever happened to you before? . "Qantas please help me! While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers. Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. Great! "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. The number and type of interviews across the segments will vary. Describe the situation , what did you do and what was the outcome, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Join Qantas Frequent Flyerorsubscribe to Red Email today. I also have a lot of experience in different point-of-sale programs and the Sage CRM program. In these situations, I let the customer know that I will get them in touch with the best person to answer their question and do so right away. Remind the interviewer of all you have to offer. Stage 2 was a role play. Nice job! Stage 3 was a group activity. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Find out more about inflight dining, entertainment, seat maps and more. The process took 4 weeks. How to connect with us through Social media platforms. For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. As you answer, keep this in mind. You must create your own answers, and be prepared for any interview question in any interview. I guess its for if were rights person for this position. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. It will redirect you to the airline's official page. The process took 3 weeks. There was a question about working in a high pressure environment what was the resolution?. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. Can you give an example of a time when your communication style proved beneficial or helped you accomplish something? View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. I interviewed at Qantas (Melbourne) in Jun 2017. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. After that they invited me to attend the Assessment day. The next steps were background and security checks and finally a thorough medical which is at your own expense. If you've already created your profile, you can sign in and access your application and personal information to . Earn Qantas Points when riding with Uber to and from eligible Australian airports. Finally, can you use the STAR method (situation, task, action, result) to talk about a time when you successfully multitasked? You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". With our interactive map it's easy to plan your next trip using money or Qantas Points. (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. This is your opportunity to really sell yourself! I received a scenario which you had to remember key information from. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America. describe a time you saw a staff were doing something dangerous did anything happen? This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. Were you the best cleaner on the team? This would also be a great time to point out the benefits of flying with our airline so the customer knows that they are getting the best bang for their buck. Have a question or concern? If you do have past experience in working a phone line, talk about that experience and the skills you used to provide great service. the rest of them i need to explain it. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. The process took 1 week. Meeting as a Group. While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. Search and book from over 15,000 cruise itineraries. What is the hiring process for remote jobs at Qantas? Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. The process took 4 weeks. If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. With lots of ways to use your points, youll be sure to find something you like. Very prompt. Book and manage your trip with features such as check-in, seat selection and boarding pass access. While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. The process took 4 weeks. If you've ever undergone a background or employment verification check for a past job, mention this as well. ", "I am very confident I would breeze through this, I have great computer skills and Im the past I would be the go-to girl to fix anyones computer issues, I have experience in accounting programs like Xero, and MYOB along with Microsoft Office, Word, and Excell! We had to come up with an ad campaign for Qantas. Why do you want to be a customer service agent? Buy flight and unique experience vouchers. What are you most excited about when it comes to the role? Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. I applied online. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. ", "Yes, I have had a few, many years ago I worked in a store and bakery where I would take calls and direct them to the right departments, take orders, deal with customer complaints, etc. Expiry 03 March 2024 Firm price, if the ad is up the item is available. $19 to $21 Hourly. what was the resolution?. The more details, the better! "I consider my greatest accomplishment to be the time I helped lead a team of colleagues on a project to maximize our efficiency as a department. Travel and partner special offers available exclusively for our members. Free interview details posted anonymously by Qantas interview candidates. Without being asked, I also kept my register area clean throughout my shift to provide a safer area for my customers. When it comes to relating to customers on the job, this means to be upfront and honest in both positive and negative situations with customers, and I don't shy away from hard conversations, when needed. Accepted Offer. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. I really love the uniforms that are required for the job and would take a lot of pride in wearing it each day. Company/Organisation: Qantas: Job Post: Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. I interviewed at Qantas (Melbourne) in June 2017. Find information on travel requirements and more. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and . Learn about Qantas culture, salaries, benefits, work-life balance, management, job security, and more. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. I found it daunting as you are receiving no feedback. How to connect with us through Social media platforms. Ways to check-in for your flight including online and on your mobile. Around 20 of us were arranged to seat in a area, professionally dressed. I interviewed at Qantas (Sydney) in Feb 2023. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . Nice! Quick Apply. If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure. When you apply for a job, you'll provide us with confidential information about yourself. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. Because you will be working face to face with Qantas Airways in many ways as a Customer Service Agent, your interviewer will definitely ask you some questions that will allow you to dig into your interpersonal and communication skills. Quickly jumped on the Internet and checked and the flights were gone. ", "I would be so proud to wear Qantas uniform, be a representative of, and be a part of this great Australian company! As you answer this question, talk about the position you've held that required a vast knowledge base about the organization you worked for, and explain why having that knowledge was critical to the role. You can track your Qantas Points, shop and more. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. To help keep the passengers and the entire crew at Qantas Airways safe and well, the airline industry has strict safety requirements that all employees need to adhere to. If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. Full-Time. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. To help you prepare for a Customer Service Agent interview at Qantas Airways, here are 22 interview questions and answer examples. All in all 4 weeks from application to offer Great employer. In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". Have you ever worn a uniform at another job before? Strengthen your answer by discussing the qualities you possess that make you proficient at handling cash. Be the first to find this interview helpful. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. But go into more detail about why you would be so proud. The process took 2 days. As a leading provider of air travel, safety and security is paramount to us. 2. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. Excellent! Get ready for your big adventure with our dedicated family section. The pass can be used at any Qantas International Business Lounge or domestic Qantas Club. describe a time you have done your work above and beyond If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. They have really good training and they are a very supportive, helpful and fun company to work for ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". Some of these questions were timed. The process took 2 months. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense Airline Customer Service Agents are often the face of Qantas Airways to passengers. Start your trip in the exclusive surrounds of one of our world class airport lounges. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. These may be used as an additional objective, reliable and relevant assessment method. I interviewed at Qantas in Feb 2023. All of these experiences have taught me to be patient, empathetic, and solutions-oriented. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. incl. Then there was a one on one interview, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Group assessment; I interviewed at Qantas (Sydney, NS). To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. Great job! On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. For some others I know the process was shorter and others much longer. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. Glassdoor users rated their interview experience at Qantas as 71.6% positive with a difficulty rating score of 3.00 out of 5 (where 5 is the highest level of difficulty). You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. I have been through online interview for 20 minutes and it was successfully then i was scheduled 3 hours interview with 20 other people which was really intense because they did 3 recruitment processes: group interview, one by one interview and written assessments. Have you ever had a difficult situation with a customer and how did you resolve it? What was your favorite team work and what did you do for it, the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? State Farm agents market only State Farm insurance and financial service products. I am friendly and love working together.". This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview. My current employer is required to run a criminal background check on our staff every two years. Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) Call Center Temp Agency & Staffing Agency Solutions. If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! Step 5; Reference checks. A poor customer experience and how did you handle 2. How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. After that they invited me to attend the Assessment day. Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. did anything happen? The process took 3 months. If you were to talk to my references or any past colleague and manager, they would tell you that I am reliable in doing what I say and saying what I do at all times. Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. Applicants must have obtained unlimited working rights. I applied online. The best part of the job is the amazing staff who make the airline what it is. Applicants must be Australian or New Zealand permanent residents. I applied online. Compare and book travel insurance for your next trip. The interviewer will appreciate that this isn't a problem for you. Responsibilities. This is a strong answer. We proudly provide the highest levels of service and support to our customers. They will also be looking to hear about your own personal self awareness and that you are familiar with your strengths and weaknesses when it comes to communication and how this will impact your ability to provide great customer service at Qantas Airways. What was different about these new timesheets that made the employees actually fill them out? Will you cover the medical costs. Toggle navigation beckton gas works railway; how to find ceres in your chart Describe a time when you went gone over and beyond for a customer? I guess its for if were rights person for this position. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Then we had group activity and interview with a Qantas staff. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. It roughly took three hours, and you had a ten minutes break. An opportunity to be part of the Qantas Group recovery plan Together we will make a positive impact on our customers experience Located at Perth Airport Permanent part time opportunities working 7 day rotational shift roster Competitive salary + industry benefits Our customers come first. Is was good kit much to expect and they want you to answer must research. Interviews provide an opportunity for us to get to know you, and for you to obtain more information about Qantas and the role you've applied for. If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work. Also, how exactly will this benefit you in this role? If a coworker was being unsafe, would you talk to them about it? Great job! He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. I got 5 questions based on my CV and resume. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners.
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